Outage Central
electricity outage reporting and updates

If you have a natural gas emergency or smell a gas odor, call us at 1.800.572.1121 or call 911.
If you are reporting a life-threatening electricity emergency, call us at 1.800.572.1131 or call 911.

Report an electricity outage or get an outage update

Before reporting an electricity outage, take steps to determine if it is NYSEG’s responsibility:

  • Do your neighbors have power?
  • Are the streetlights lit?
  • Are your breakers tripped or fuses blown?
  • Do you have no lights in only one room?
If you answered yes to any of the above, the problem may be with your equipment. Do not report an outage online. If NYSEG responds and finds that the problem is with your electrical equipment, you will be billed for our service call. Please call us at 1.800.572.1131 to discuss your electricity outage.

Click "continue" to report your outage or see if we have any updated restoration information for the outage you have already reported.


Always avoid downed power lines – even lines that appear "dead" can be deadly – and stay out of flooded basements. If you plan to use an emergency generator or dry ice, view our storm tips.