Turn On Service

    To respect your privacy, we will not enter your residence without an adult on-site or permission to use a key. Service already on at your new location? Avoid the need for an NYSEG service call by providing us with a meter reading when you place service in your name. Access to meters may be required to turn on service.

    Before we can turn on electricity or natural gas service

    If the electricity service is not already on: For natural gas service:

    • If natural gas service is not already on, we’ll need access to all natural gas appliances to light pilots (if any) and trace natural gas lines, and access to the thermostat if you have a natural gas heating system.
    • For safety reasons, the electricity service must be on prior to turning on the natural gas service.
    • If the premises has a natural gas water heater or boiler/baseboard hot water heating system, the water system must be operational prior to turning on the natural gas service.