Usage and Safety
For Suppliers and Partners
Turn On Service
To respect your privacy, we will not enter your residence without an adult on-site or permission to use a key. Service already on at your new location? Avoid the need for an NYSEG service call by providing us with a meter reading when you place service in your name. Access to meters may be required to turn on service.
Before we can turn on electricity or natural gas service
If the electricity service is
For natural gas service:
For safety reasons, the main breaker needs to be turned off or the main fuses need to be pulled prior to turn on.
If you are unable to locate the fuses prior to turn on, please arrange to have an adult present when we arrive.
If natural gas service is not already on, we’ll need access to all natural gas appliances to light pilots (if any) and trace natural gas lines, and access to the thermostat if you have a natural gas heating system.
For safety reasons, the electricity service must be on prior to turning on the natural gas service.
If the premises has a natural gas water heater or boiler/baseboard hot water heating system, the water system must be operational prior to turning on the natural gas service.